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Labour Office Sri Lanka — Find Your District Office

Type your town, pick the problem, and get the District Labour Office that serves your district with its telephone number, the Zonal Deputy Commissioner above it, and the Act your complaint is made under. All 79 Department of Labour offices, transcribed and cross-checked. No signup.

By Induwara AshinsanaUpdated Sep 28, 2026
Find your labour officeSri Lanka · all 25 districts
8/8 spot checks match

79 offices · 11 zonal · 41 district · 17 sub · 10 factory inspecting engineers · transcribed from the Department of Labour directory on 2026-09-28

Use the town your workplace is in, not your home. Both spellings work: Kaluthara or Kalutara, Rathnapura or Ratnapura, Hambanthota or Hambantota. Press Esc to clear.

Common

What this does

Type a town and pick the problem. You get the District Labour Office (or offices) in that district with its telephone number, the Zonal Deputy Commissioner above it for escalation, and a verdict naming the Act your complaint is made under — because 5 of the 9 problems listed here are decided somewhere other than your district labour office — and one of them, ETF, is not the Department of Labour at all.

Try Pelmadulla with “gratuity not paid”, or Gallewith “factory accident” to see the routing send you somewhere other than the labour office.

How it works

There is no arithmetic on this page. What it does is resolution and routing, and both steps are deterministic — the same town and the same problem return the same offices in the same order, every time.

  1. Your town becomes a district.The box matches against three key sets: Sri Lanka’s 25districts, the town of every labour office as the Department’s own directory spells it, and a list of towns that have no office but that people type. The Department’s romanisations are kept alongside the standard ones, so Kaluthara and Kalutara, Rathnapura and Ratnapura, Hambanthota and Hambantotaall resolve. Colombo’s postal districts (Colombo 01 to Colombo 15) resolve to Colombo.
  2. The district becomes a list of offices. Every office is stored with the district its town sits in. That is a deliberate and limited claim: the Department publishes each office under its location, not under a gazetted jurisdiction schedule, and no such schedule exists for labour offices in public. So this page never says an office has authority over your workplace. It says the office is in your district, and tells you to confirm the rest on the phone. Where a district holds more than one office — Colombo has seven, Kalutara and Gampaha three each — all of them are shown.
  3. The province becomes an escalation step. Eight of the eleven Offices of Zonal Deputy Commissioners of Labour map one-to-one onto a province. The Western Province is served by three (Western I, II and III), so all three are shown rather than one picked at random. Their telephone codes are Colombo, Kalutara and Gampaha, which hints at the split without establishing it.
  4. The problem becomes an authority and an Act.Nine problems are routed. Four of them lead away from the District Labour Office counter entirely, and that is the whole reason this page exists rather than being another telephone list: ETF goes to the Employees’ Trust Fund Board, a separate statutory body; a factory accident goes to the District Factory Inspecting Engineer under the Factories Ordinance; a claim for reinstatement goes to a Labour Tribunal under the Industrial Disputes Act, which is a court application and not a labour-office complaint; and a termination without consent is decided by the Commissioner General, not by the district office that receives it.
  5. Two published thresholds are applied, not hidden. The Payment of Gratuity Act No. 12 of 1983 reaches an employer with 15 or more workers, and a worker who has completed 5 years. TEWA reaches an employer with 15 or more workmen, and a worker with 1year of continuous service. When you tell the page the employer is smaller, or the service is shorter, it says the Act does not reach you and re-routes you to the Labour Tribunal — rather than producing a verdict that would be wrong. When you answer “not sure” about the workforce it says so too, because the labour office can check the employer’s registration and you cannot.

Every office name, the rank of the officer in charge (DCL, ACL, SLO, DFIE) and the telephone number come from the Department’s Executive Telephone Directory, transcribed on 2026-09-28. Each number was then checked against the Department’s Information Officers List, a second static page listing the same offices. 12offices carry a different number on the two pages; both numbers are shown, the directory’s first, with the disagreement stated on the card. 48 offices publish a street address in the second list, and that is where the addresses on this page come from. Officer names are deliberately not shown: they rotate on transfer, and the rank is what tells you whether the signature on your letter belongs to an Assistant Commissioner or a Deputy Commissioner.

Act numbers are cited only where the same number is already carried by a verified dataset on this site. The Department’s Labour Code index publishes the Industrial Disputes Act and the Factories Ordinance by name without a number on any page that can be cited, so those two are named without one. The same rule governs deadlines: the Industrial Disputes Act sets a time limit for a Labour Tribunal application, and this page does not print a figure for it, because the Act text is not published as static text on the Department’s site. Ask the office. A number invented here would be the most expensive kind of mistake on a page like this one.

The badge inside the tool is not a claim typed into the copy. It is the result of crossCheckDirectory(), which recounts the table on every render — 79 offices, 11 zonal, 41 district, 17 sub and 10 factory inspecting engineers’ offices — re-reads 8 rows copied by hand off the directory, and confirms that every district resolves and every province has a zonal office. If a future re-transcription drops a row, the badge turns red instead of the page quietly publishing a wrong number.

Worked examples

Gratuity, Pelmadulla, six years, 40-employee shop

Town: Pelmadulla · Problem: gratuity not paid · Employer: 15 or more · Completed years: 6

  1. Pelmadulla is an office town → Ratnapura district, Sabaragamuwa Province.
  2. District offices in Ratnapura district: Kahawaththa, Pelmadulla, Rathnapura (ACL, 045-2 222 166) — three, so the multi-office note shows.
  3. Escalation: Office of Zonal Deputy Commissioner of Labour – Sabaragamuwa (DCL, 036-2 222 151).
  4. Sub office in district: Embilipitiya (SLO, 047-2 261 070).
  5. Threshold: 15+ workers ✓ and 6 ≥ 5 completed years ✓ → the Payment of Gratuity Act No. 12 of 1983 reaches this claim.
  6. Verdict: file at the District Labour Office; the Commissioner of Labour decides it.

Factory accident, Galle, 12-employee workshop — the routing case

Town: Galle · Problem: factory accident or unsafe workplace · Employer: fewer than 15

  1. Galle resolves as a district name → Galle district, Southern Province.
  2. District Labour Office, Galle (ACL, 091-2 245 774) is listed as the district's labour office…
  3. …but the verdict overrides it: District Factory Inspecting Engineer's Office, Galle (DFIE, 091-2 225 778), under the Factories Ordinance.
  4. Threshold: shown as not relevant. The Factories Ordinance carries no 15-employee test, and the page says so rather than ignoring the answer you gave.
  5. Sub offices in district: Ambalangoda, Elpitiya. A plain office finder would have sent this reader to the wrong counter.

Unpaid salary, Colombo 05 — the hard case

Town: Colombo 05 · Problem: unpaid or short-paid wages

  1. “Colombo 05” is a postal district, mapped to Colombo district, Western Province.
  2. Seven district offices listed: Avissawella, Colombo Central (011-2 104 891), Colombo East, Colombo North, Colombo South, Colombo West, Maharagama.
  3. Five of the seven publish a second, different number in the Information Officers List; both are shown on each card.
  4. Escalation: all three Western zonal offices (Western I 011-2 368 761, Western II 034-2 224 854, Western III 033-2 234 252).
  5. Verdict: District Labour Office, under the Shop and Office Employees Act No. 19 of 1954 and the Wages Boards Ordinance No. 27 of 1941.
  6. The page states plainly that which of the seven holds a given workplace is set by DS division and is not something it can resolve.

Edge case — Mannar, a district with no District Labour Office

Town: Mannar · Problem: unpaid or short-paid wages

  1. Mannar district, Northern Province. Zero District Labour Offices — three districts are in this position (Kilinochchi, Mannar, Mullaitivu).
  2. Instead of an empty card, the page says the district has none and promotes the sub office: Sub Labour Office, Mannar (SLO, 023-2 222 331).
  3. Escalation: Office of Zonal Deputy Commissioner of Labour – Northern (DCL, 021-2 217 703).
  4. No Factory Inspecting Engineer's office is published for Mannar either, so a safety matter there routes to the Industrial Safety Division in Colombo.

Which authority takes which complaint

The routing table in full. Four of the nine rows lead somewhere other than the District Labour Office counter.

ProblemWho takes itMade under
Unpaid or short-paid wagesDistrict Labour OfficeShop and Office Employees (Regulation of Employment and Remuneration) Act No. 19 of 1954; Wages Boards Ordinance No. 27 of 1941
Gratuity not paid after leavingCommissioner General of LabourPayment of Gratuity Act No. 12 of 1983
EPF not remitted by the employerDepartment of Labour, EPF DivisionEmployees' Provident Fund Act No. 15 of 1958
ETF not creditedEmployees' Trust Fund BoardEmployees' Trust Fund Act No. 46 of 1980
Terminated without approvalCommissioner General of LabourTermination of Employment of Workmen (Special Provisions) Act No. 45 of 1971
Maternity benefit refusedDistrict Labour OfficeMaternity Benefits Ordinance No. 32 of 1939
Annual leave or holiday pay refusedDistrict Labour OfficeShop and Office Employees (Regulation of Employment and Remuneration) Act No. 19 of 1954
Factory accident or unsafe workplaceDistrict Factory Inspecting EngineerFactories Ordinance
Something else, or I am not sureDistrict Labour OfficeVarious — the officer will tell you which Act your complaint falls under
Reinstatement or a tribunal ruling on an unjust dismissalLabour TribunalIndustrial Disputes Act

Source: Department of Labour, Labour Code of Sri Lanka index. Act numbers are given only where a verified dataset on this site already carries the same number.

Frequently asked questions

Sources & references

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Comments & feedback

Spotted a bug or want an improvement? Tell us — our team reviews every comment, and good ideas get built. Comments are public and anonymous.

Phoned an office and found the number dead, or the office moved?

Email me at [email protected] — corrections to a published government number ship the same day.